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Accessibility Hub

COVID-19 Response

Please navigate below to a series of curated online accessibility and disability-inclusion focused resources to support McMaster community members during our transition to online and virtual classrooms and spaces.

Faculty and Instructors

As McMaster courses and meetings are transitioning to online and virtual spaces, please take a moment to review the ways you can engage digital formats, technologies and platforms to enhance the accessibility and experience of individuals with disabilities, particularly those who use assistive technologies to engage in online spaces.

To support you best in creating and maintaining accessible online education and tutorial spaces, the following best practices and skill-building tutorials and resources have been put together for you to enhance the accessibility and usability of McMaster-supported technologies (e.g. Microsoft Teams and Zoom). Please also note resources and training to support you in creating and publishing accessible digital content (e.g. documents, emails and presentations). 

For more information on accessibility and inclusion pedagogy and instructional techniques, please visit McMaster’s FLEX Forward Accessible and Inclusive Education resource or visit the MacPherson Institute Teaching and Learning Centre’s Teaching Remotely page. 

  • For faculty and instructional staff who require support in accommodating students with disabilities registered in their courses, please contact Student Accessibility Services. 
  • For faculty and instructional staff who require workplace accommodations to support their own disability-related needs, please contact Employee Health Services. 

Instructor Captioning Requirements

Requirements

  • Following the Accessibility for Ontarians with Disabilities Act (AODA), having captioned lectures or videos makes them more universally accessible for students, and will help to level the playing ground for those who may identify deaf/Deaf, hard-of hearing, have cognitive / learning disabilities, who do not speak English as a first language, and/or who may have poor internet/audio access at home.
  • Recorded material (like a lecture video, a recorded talk, or a video with audio) distributed as part of a course must be captioned.
    • This applies to courses offered in-person, as well as online.

Accommodations Processes for Captioning Recorded Material

  • The hosting/streaming services that the University is providing and supporting for playback (Echo 360, MacVideo, Microsoft Stream) automatically caption video/audio that is uploaded to these platforms, regardless of how the content was created.
  • Accuracy of these automated captions is variable, but is roughly 90-95% accurate.
  • Instructors are currently only required to have captions that are generated automatically by these systems, even if they are not 100% accurate.  Anything beyond that is up to the discretion of the instructor given the time and resources available.
  • Echo360 is the recommended software for lecture capture, as it provides the most seamless integration with Avenue, and also allows for the coordination of services across the different campus offices involved in the process.
    • For example, if a student in a course is registered with Student Accessibility Services (SAS) who requires captioning, SAS will coordinate with Library Accessibility Services (LAS) and Campus Classroom Technologies (CCT) to ensure AODA requirements are met.  SAS will contact individual instructors if this process is initiated for a student who requires 100% accurate captions, and will put the instructor in touch with Echo360 support personnel at CCT.
  • A department might consider adding additional student support for manually revising automated captions/transcripts on video if resources become available.

Support

  • Please consult the Remote Teaching and Captioning Guide for an overview of McMaster-supported platforms as per their captioning capabilities.
  • For any and all other questions related to requirements for captioning (including clarifications around the use of live captioning) please connect with Kate Brown, AccessMac Program Manager, Equity and Inclusion Office at access@mcmaster.ca.

Platforms for Online and Virtual Instruction

What is Avenue to Learn?

Avenue to Learn is the learning management system used by most Faculties at McMaster. This learning management system is managed by the MacPherson Institute and support in setting up and managing an Avenue course shell can be accessed in the below “Get Support” section.

Accessibility for Avenue to Learn

Avenue to Learn is a well-designed and accessible learning management system, which can be rendered inaccessible to learners using assistive technology when digitally inaccessible content is uploaded to and shared within your Avenue course shell.

  • In order to avoid uploading inaccessible digital content:
    • Learn about Core Skills for Accessibility through Microsoft 365 Accessible Document and Outlook Email Training when creating your own content / digital documents and presentations
    • Quickly and efficiently convert your inaccessible documents (e.g. an inaccessible PDF) to accessible formats and/or alternative formats (MP3s, Microsoft Word docs, HTML) using institutionally supported SensusAccess conversion software
    • Be mindful that most PDF options are not accessible formats for individuals using various types of assistive technology unless they’ve been intentionally made accessible by the document’s author.

Get Support from the MacPherson Institute

For Additional Accessibility Support

What is Echo 360?

Echo360 is a Lecture Capture System.  The system records audio and display, for viewing in digital format. This provides students with a powerful tool that can be used for review, or to supplement materials covered in class.

As a McMaster Instructor, you get access to Echo360 absolutely free.

Getting Started

  • Instructors can get started in learning more about and accessing Echo360 lecture capture software for your personal devices by contacting Classroom Campus Technologies (CCT) within the McMaster Libraries. CCT staff within the libraries will assist you with downloading software, software set-up, and supporting training for this platform.
  • Please visit the main Echo360 page on the Libraries’ website for more information about set-up and training.

Accessibility for Echo360

CCT, Library Accessibility Services, and the Faculty of Sciences have developed several useful and accessible guides to enabling accessibility features within Echo360, including:

If you have learners in your online / virtual learning environments who have academic accommodations for captioning lecture capture-recorded materials, please connect with Student Accessibility Services and Library Accessibility Services for support.

 

What is Microsoft Teams?

Microsoft Teams is a unified communication and collaborative hub (and part of the Office365 suite of programs – free for McMaster faculty, staff and students)

Accessibility for Microsoft Teams

Get Support from the MacPherson Institute

Zoom Licensing

All eligible McMaster faculty, staff and active students now have access to licensed Zoom accounts. Please note that:

  • In some cases, users may need to request a Zoom license. Generic, Departmental and Role-Based accounts are not eligible for a Zoom license.
  • We are still recommending students go with Microsoft Teams for web and video conferencing needs.

See the IT Continuity site for more information.

Accessibility for Zoom

Get Support from UTS and the MacPherson Institute

  • Request a Zoom Account  (note that there is a high volume of University Technology Services support requests at this time) 
  • For more information and resources related to Zoom, visit Teaching Remotely page

Pre-recording Lectures for Asynchronous Instruction

What is Kaltura Capture?

Kaltura Capture is a program that allows for easy video and audio creation without specialized equipment. It combines an intuitive user interface with a user-centric experience and interactive viewing to enable easy video creation on campus, from the office, at home or on-the-go. Any media created with Kaltura Capture is automatically stored in your personal MacVideo Media Library and can be easily integrated in Avenue to Learn

Kaltura Capture is included in MacVideo, which is freely available to all McMaster instructors, staff and students.

Getting Started

  • You can learn more about Kaltura Capture for your personal devices at the MacVideo support site or by contacting the MacPherson Institute

Accessibility for Kaltura Capture

The MacPherson Institute has developed or curated the following resources on accessibility features and guidance related to Kaltura Capture and MacVideo use:

If you have learners in your online / blended learning environments who have academic accommodations for captioning recorded materials, please connect with Student Accessibility Services and Library Accessibility Services for support.

What is Microsoft Stream?

Microsoft Stream is an institutionally supported video hosting platform at  that supports accessible and high quality video hosting with automatic transcription generation.

Accessibility for Stream

To learn about making and teaching with accessible PowerPoint Presentations, please view the following webinars:

 

 

Creating Accessible Documents and Presentation Training

The Faculty of Sciences and the AccessMac Program (Equity and Inclusion Office) have collaborated to create an extensive and simplified webinar series that will guide learners through the various accessibility features and formatting techniques for Microsoft products.

Accessible Digital Content Training:

To access full text outlines for creating accessible documents and presentations, please access Social Sciences-developed training on:

 

Peer Support for Faculty and Instructors with Disabilities

The Employee Accessibility Network is an online and in-person network of employees (faculty and staff) with disabilities at McMaster University. The Network supports peer networking and professional development for members, and acts additionally as an accessibility consultation group to the McMaster Accessibility Council. Please visit the Employee Accessibility Network page to learn more and join.

Staff

As McMaster courses and meetings are transitioning to online and virtual spaces, please take a moment to review the ways you can engage digital formats, technologies and platforms to enhance the accessibility and experience of individuals with disabilities, particularly those who use assistive technologies to navigate online spaces.

To support you best in creating and maintaining accessible online meeting and communications-focused spaces, the following best practices and skill-building tutorials and resources have been put together for you to enhance the accessibility and usability of McMaster-supported technologies (e.g. Microsoft Teams and Zoom). Please also note resources and training to support you in creating and publishing accessible digital content (e.g. documents, emails and presentations). 

  • For staff who require support in accommodating employees with disabilities in their units, please contact Employee Health Services. 
  • For staff who require workplace accommodations to support their own disability-related needs, please contact Employee Health Services. 

Employee Captioning Requirements

Requirements

  • Following the Accessibility for Ontarians with Disabilities Act (AODA), having captioned lectures or videos makes them more universally accessible for students, and will help to level the playing ground for those who may identify deaf/Deaf, hard-of hearing, have cognitive / learning disabilities, who do not speak English as a first language, and/or who may have poor internet/audio access at home.
  • Recorded material (like a lecture video, a recorded talk, or a video with audio) distributed as part of a course must be captioned.
    • This applies to courses offered in-person, as well as online.

Accommodations Processes for Captioning Recorded Material

  • The hosting/streaming services that the University is providing and supporting for playback (Echo 360, MacVideo, Microsoft Stream) automatically caption video/audio that is uploaded to these platforms, regardless of how the content was created.
  • Accuracy of these automated captions is variable, but is roughly 90-95% accurate.
  • Instructors are currently only required to have captions that are generated automatically by these systems, even if they are not 100% accurate.  Anything beyond that is up to the discretion of the instructor given the time and resources available.
  • Echo360 is the recommended software for lecture capture, as it provides the most seamless integration with Avenue, and also allows for the coordination of services across the different campus offices involved in the process.
    • For example, if a student in a course is registered with Student Accessibility Services (SAS) who requires captioning, SAS will coordinate with Library Accessibility Services (LAS) and Campus Classroom Technologies (CCT) to ensure AODA requirements are met.  SAS will contact individual instructors if this process is initiated for a student who requires 100% accurate captions, and will put the instructor in touch with Echo360 support personnel at CCT.
  • A department might consider adding additional student support for manually revising automated captions/transcripts on video if resources become available.

Support

  • Please consult the Remote Teaching and Captioning Guide for an overview of McMaster-supported platforms as per their captioning capabilities.
  • For any and all other questions related to requirements for captioning (including clarifications around the use of live captioning) please connect with Kate Brown, AccessMac Program Manager, Equity and Inclusion Office at access@mcmaster.ca.

Platforms with Accessibility Features for Online Meetings

WHAT IS MICROSOFT TEAMS?

Microsoft Teams is a unified communication and collaborative hub (and part of the Office365 suite of programs – free for McMaster staff and students)

Accessibility for microsoft teams

get support from the macpherson institute

ZOOM LICENSING

All eligible McMaster faculty, staff and active students now have access to licensed Zoom accounts. Please note that:

  • In some cases, users may need to request a Zoom license. Generic, Departmental and Role-Based accounts are not eligible for a Zoom license.
  • We are still recommending students go with MS Teams for web and video conferencing needs.

See the IT Continuity site for more information.

Accessibility for Zoom

Get Support from uts and the macpherson institute

what is webex?

WebEx is a McMaster supported tool used for meetings, web and video conferencing.

Accessibility for WebEx

Get Support from avenue, webex, and the macpherson institute

 

Creating Accessible Communications for Distribution and Websites

The Faculty of Sciences and the AccessMac Program (Equity and Inclusion Office) have collaborated to create an extensive and simplified webinar series that will guide learners through the various accessibility features and formatting techniques for Microsoft products.

Accessible Digital Content Training:

To access full text outlines for creating accessible documents and presentations, please access Social Sciences-developed training on:

 

Remote Meetings and Closed Captioning

Captioning video content supports accessibility for participants who may be deaf/Deaf, hard-of hearing, have cognitive / learning disabilities, who do not speak English as a first language, and/or who may have poor internet / audio access at home.

There are differences, however, between and among McMaster e-learning and meeting platforms in terms of captioning features that can be accessed in order to:

Remote Meetings and Captioning

The following resource on Remote Teaching and Captioning has been developed by the Faculty of Sciences to helpfully guides users through captioning capabilities for institutionally-supported teaching, learning and meeting platforms at McMaster.

This guide is particularly helpful for proactive accessibility measures applied to online learning environments and virtual classrooms, and is not a replacement for workplace accommodations for video / audio captioning and transcripts.

Peer Support for Employees with Disabilities

The Employee Accessibility Network is an online and in-person network of employees (faculty and staff) with disabilities at McMaster University. The Network supports peer networking and professional development for members, and acts additionally as an accessibility consultation group to the McMaster Accessibility Council. Please visit the Employee Accessibility Network page to learn more and join.

Students

As McMaster courses and meetings are transitioning to online and virtual spaces, we want to ensure that all students, and particularly those with disabilities, have the resources and supports for academic success. Please access the resources and tutorials below to:

  • Learn how you can be better supported as a McMaster student experiencing accessibility barriers (including a need for new / continuing academic and/or workplace accommodations during this time) 
  • Learn how you can better support your fellow McMaster students who may themselves be experiencing accessibility barriers

Emergency Financial Supports for McMaster Students

If you are experiencing a financial emergency such as not having money for food, rent or utilities, please follow the steps below: 

  • Complete the personal profile on the online aid application by clicking on ‘Apply for Financial Aid’ in the Mosaic Student Center (if you haven’t already). 
  • Contact Student Services via the “Live Chat” on the Registrar Office’s website (bottom right corner of the Home page). 
    • Alternatively, connect directly with student.services@mcmaster.ca with the Subject Line
      “Emergency Aid, (your) student name, (your) student number”
  • A video-chat will be scheduled for you to talk to a Student Services Professional regarding emergency financial support. 

Accessing Academic Accommodations

For students who may: 

  1. Require continuing / updated support for their current accommodation plans, and/or
  2.  Require support in creating a new academic accommodation plan as a result of COVID-19 impacts,

Please contact Student Accessibility Services to connect with your accommodations counsellor or to book a consultation appointment. 

Accessibility Workplace Accommodations (for student employees)

For students who require workplace accommodations to support their disability-related needs (including Work/Study and MacWork students, TAs, RAs, Temp/Casual Employees, etc.), please contact Monica Poulin at Employee Health Services for more information about workplace accommodations for student employees.

Platforms for Online and Virtual Instruction

What is Avenue to Learn?

Avenue to Learn is the learning management system used by most Faculties at McMaster. This learning management system is managed by the MacPherson Institute and support in setting up and managing an Avenue course shell can be accessed in the below “Get Support” section.

GET STARTED

If you are starting your first semester at McMaster, the first place to look for course information might be avenue.mcmaster.ca, the university’s learning management system. To learn about how you can use Avenue to Learn, please view the following tutorial created by the Faculty of Social Sciences entitled, “Introduction to Avenue to Learn for New McMaster Students”.

For more information on how to navigate Avenue to Learn please visit the following Brightspace webpage.

Accessibility for Avenue to Learn

Avenue to Learn is a well-designed and accessible learning management system, which can be rendered inaccessible to learners using assistive technology when digitally inaccessible content is uploaded to and shared within the Avenue course shell.

Get Support from the MacPherson Institute

For Additional Accessibility Support

What is Microsoft Teams?

Microsoft Teams is a unified communication and collaborative hub (and part of the Office365 suite of programs – free for McMaster faculty, staff and students)

Accessibility for Microsoft Teams

Get support from the macpherson institute

zoom licensing

All eligible McMaster faculty, staff and active students now have access to licensed Zoom accounts. Please note that:

  • In some cases, users may need to request a Zoom license. Generic, Departmental and Role-Based accounts are not eligible for a Zoom license.
  • We are still recommending students go with MS Teams for web and video conferencing needs.

See the IT Continuity site for more information.

Accessibility for Zoom

Get Support from uts and the macpherson institute

what is echo360?

Echo360 is a Lecture Capture System.  The system records audio and display, for viewing in digital format. This provides students with a powerful tool that can be used for review, or to supplement materials covered in class.

Accessibility for Echo360

As a student you will most likely experience the usage of Echo360 in a number of your classes. To better orient yourself to the accessible features of Echo360 and how to best utilize this for your learning, please sign up for an account on the Student Orientation page.

Get Support from sas and las

If you identify as a student with academic accommodations for captioning lecture capture-recorded materials, please connect with Student Accessibility Services and Library Accessibility Services for support.

what is webex?

WebEx is a McMaster supported tool used for meetings, web and video conferencing.

Accessibility for WebEx

Get Support from Avenue, Webex, and the Macpherson institute

 

Creating Accessible Documents and Presentations

The Faculty of Sciences and the AccessMac Program (Equity and Inclusion Office) have collaborated to create an extensive and simplified webinar series that will guide learners through the various accessibility features and formatting techniques for Microsoft products.

Accessible Digital Content Training:

To access full text outlines for creating accessible documents and presentations, please access Social Sciences-developed training on:

 

Closed Captions for Online Learning and Meetings

Captioning video content supports accessibility for learners who may be deaf/Deaf, hard-of hearing, have cognitive / learning disabilities, who do not speak English as a first language, and/or who may have poor internet / audio access at home.

There are differences, however, between and among McMaster e-learning and meeting platforms in terms of captioning features that can be accessed in order to:

Remote Teaching and Captioning

The following resource on Remote Teaching and Captioning has been developed by the Faculty of Sciences to helpfully guides learners and instructors through captioning capabilities for institutionally-supported teaching, learning and meeting platforms McMaster.

This guide is particularly helpful for proactive accessibility measures applied to online learning environments and virtual classrooms, and is not a replacement for Student Accessibility Services’ academic accommodations for video / audio captioning.

If you require academic accommodations for captioning, please do get in touch with Student Accessibility Services.

Peer Support for Students with Disabilities

MSU Maccess is a community, peer support, and advocacy outlet for students with disabilities and disabled students at McMaster University. As Maccess has moved their services online in response to COVID-19 measures, please connect with their social media platforms (Instagram and Facebook) to inquire about offering and receiving peer support.