COVID-19 update: the Equity and Inclusion Office is open for the winter term as of January 4, 2021. Our staff are available to provide consultation, support and education for faculty, staff and students through online/video or phone appointments. Click here to contact us.
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Accessibility Hub

Getting Around

This section of the website contains maps and transit information to help make your campus experience as accessible as possible. Please refer to the links below for more parking and transit information.

Check out the addition of Text 9-1-1 to McMaster Security Service's website for emergency services for Deaf, deafened, hard-of-hearing and speech impaired communities

Text with 9-1-1

Maps & Wayfinding

McMaster Accessibility Maps

Accessible Building Maps

This map provides you with floor maps for a number of campus buildings. Each floor can be highlighted by facility; for example, accessible washrooms, elevator or lift access, hallway paths and more.

Accessible Parking at McMaster 

Parking Services provides accessible parking permits for individuals with a Ministry of Transportation Parking Permit or for those who require accessible parking on a temporary basis.

General Campus Map

All-Genders Washrooms Brochure

The Equity and Inclusion Office is working to make McMaster University more inclusive for staff, students and faculty who identify as transgender, gender non-binary and two-spirit. The guide below details what all-genders washrooms are, why they are essential to an equitable university environment, and where to find all of the current all-genders washrooms at McMaster.

All-Genders Washroom Brochure

Public Transportation

There are many accessible transportation options available for getting to the McMaster campus:

For directions to campus and general transit information, please see the How to get to McMaster website. Once on campus, accessible parking options are available.

You can find information about accessible public transit options from:

Closures & Service Disruptions

Service Disruption Notices

Current service disruption notices can be found at the following sites:

McMaster Libraries service disruptions

McMaster Health Sciences Library service disruptions

McMaster Facility Services alerts and shutdowns

What is a Service Disruption?

A service disruption is an interruption to a regular service or facility. Under the Accessibility for Ontarians with Disabilities Act (AODA) – Customer Service Regulation, McMaster University is required to notify students, employees, and the public when public services or facilities are temporarily unavailable. Examples of a service disruption may include the following:

  • Utility shutdown in a particular building for a specified period of time
  • Construction or maintenance work that restricts access to an entrance of a building or a particular floor or department
  • Breakdown of public elevators or lifts
  • Unexpected closure of an office that serves the public

A service disruption notice should include the following information:

  • Name of the disrupted service or facility
  • Expected duration of the disruption
  • Alternative means of accessing the service or facility (if available)
  • Who to contact for assistance
  • Any other relevant information

Reporting a service disruption

The timely reporting of a service disruption is an important part of an accessible campus.  Please report a service disruption as soon as possible.

Where do I report a service disruption?

Notice of a service disruption should be posted in a conspicuous location for persons with disabilities who may be using the facility.

What information should I include in a notification of service disruption?

When notifying the public about a service disruption, include:

  • The reason for the disruption
  • Its anticipated duration
  • A description of alternative facilities or services, if any are available.