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Staff and Administration

Employee Captioning Requirements


  • Following the Accessibility for Ontarians with Disabilities Act (AODA), having captioned lectures or videos makes them more universally accessible for students, and will help to level the playing ground for those who may identify deaf/Deaf, hard-of hearing, have cognitive / learning disabilities, who do not speak English as a first language, and/or who may have poor internet/audio access at home.
  • Recorded material (like a lecture video, a recorded talk, or a video with audio) distributed as part of a course must be captioned.
    • This applies to courses offered in-person, as well as online.

Accommodations Processes for Captioning Recorded Material

  • The hosting/streaming services that the University is providing and supporting for playback (Echo 360, MacVideo, Microsoft Stream) automatically caption video/audio that is uploaded to these platforms, regardless of how the content was created.
  • Accuracy of these automated captions is variable, but is roughly 90-95% accurate.
  • Instructors are currently only required to have captions that are generated automatically by these systems, even if they are not 100% accurate.  Anything beyond that is up to the discretion of the instructor given the time and resources available.
  • Echo360 is the recommended software for lecture capture, as it provides the most seamless integration with Avenue, and also allows for the coordination of services across the different campus offices involved in the process.
    • For example, if a student in a course is registered with Student Accessibility Services (SAS) who requires captioning, SAS will coordinate with Library Accessibility Services (LAS) and Campus Classroom Technologies (CCT) to ensure AODA requirements are met.  SAS will contact individual instructors if this process is initiated for a student who requires 100% accurate captions, and will put the instructor in touch with Echo360 support personnel at CCT.
  • A department might consider adding additional student support for manually revising automated captions/transcripts on video if resources become available.


  • Please consult the Remote Teaching and Captioning Guide for an overview of McMaster-supported platforms as per their captioning capabilities.
  • For any and all other questions related to requirements for captioning (including clarifications around the use of live captioning) please connect with Kate Brown, AccessMac Program Manager, Equity and Inclusion Office at access@mcmaster.ca.

Platforms with Accessibility Features for Online Meetings


Microsoft Teams is a unified communication and collaborative hub (and part of the Office365 suite of programs – free for McMaster staff and students)

Accessibility for microsoft teams

get support from the macpherson institute


All eligible McMaster faculty, staff and active students now have access to licensed Zoom accounts. Please note that:

  • In some cases, users may need to request a Zoom license. Generic, Departmental and Role-Based accounts are not eligible for a Zoom license.
  • We are still recommending students go with MS Teams for web and video conferencing needs.

See the IT Continuity site for more information.

Accessibility for Zoom

Get Support from uts and the macpherson institute

what is webex?

WebEx is a McMaster supported tool used for meetings, web and video conferencing.

Accessibility for WebEx

Get Support from avenue, webex, and the macpherson institute


Creating Accessible Communications for Distribution and Websites

The Faculty of Sciences and the AccessMac Program (Equity and Inclusion Office) have collaborated to create an extensive and simplified webinar series that will guide learners through the various accessibility features and formatting techniques for Microsoft products.

Accessible Digital Content Training:

To access full text outlines for creating accessible documents and presentations, please access Social Sciences-developed training on:


Remote Meetings and Closed Captioning

Captioning video content supports accessibility for participants who may be deaf/Deaf, hard-of hearing, have cognitive / learning disabilities, who do not speak English as a first language, and/or who may have poor internet / audio access at home.

There are differences, however, between and among McMaster e-learning and meeting platforms in terms of captioning features that can be accessed in order to:

Remote Meetings and Captioning

The following resource on Remote Teaching and Captioning has been developed by the Faculty of Sciences to helpfully guides users through captioning capabilities for institutionally-supported teaching, learning and meeting platforms at McMaster.

This guide is particularly helpful for proactive accessibility measures applied to online learning environments and virtual classrooms, and is not a replacement for workplace accommodations for video / audio captioning and transcripts.

Peer Support for Employees with Disabilities

The Employee Accessibility Network is an online and in-person network of employees (faculty and staff) with disabilities at McMaster University. The Network supports peer networking and professional development for members, and acts additionally as an accessibility consultation group to the McMaster Accessibility Council. Please visit the Employee Accessibility Network page to learn more and join.