Service Disruption Notices

Current service disruption notices can be found at the following sites:

McMaster Libraries service disruptions

McMaster Health Sciences Library service disruptions

McMaster Facility Services alerts and shutdowns

McMaster University Technology Services (UTS) disruptions

What is a Service Disruption?

A service disruption is an interruption to a regular service or facility. Under the Accessibility for Ontarians with Disabilities Act (AODA) – Customer Service Regulation, McMaster University is required to notify students, employees, and the public when public services or facilities are temporarily unavailable. Examples of a service disruption may include the following:

• Utility shutdown in a particular building for a specified period of time
• Construction or maintenance work that restricts access to an entrance of a building or a particular floor or department
• Breakdown of public elevators or lifts
• Unexpected closure of an office that serves the public

A service disruption notice should include the following information:

• Name of the disrupted service or facility
• Expected duration of the disruption
• Alternative means of accessing the service or facility (if available)
• Who to contact for assistance
• Any other relevant information

Reporting a service disruption

The timely reporting of a service disruption is an important part of an accessible campus.  Please report a service disruption as soon as possible.

Where do I report a service disruption?

Notice of a service disruption should be posted in a conspicuous location for persons with disabilities who may be using the facility.

What information should I include in a notification of service disruption?

When notifying the public about a service disruption, include:

• The reason for the disruption
• Its anticipated duration
• A description of alternative facilities or services, if any are available.