Service Disruption Notices
Current service disruption notices can be found at the following sites:
What is a Service Disruption?
A service disruption is an interruption to a regular service or facility. Under the Accessibility for Ontarians with Disabilities Act (AODA) – Customer Service Regulation, McMaster University is required to notify students, employees, and the public when public services or facilities are temporarily unavailable. Examples of a service disruption may include the following:
- Utility shutdown in a particular building for a specified period of time
- Construction or maintenance work that restricts access to an entrance of a building or a particular floor or department
- Breakdown of public elevators or lifts
- Unexpected closure of an office that serves the public
A service disruption notice should include the following information:
- Name of the disrupted service or facility
- Expected duration of the disruption
- Alternative means of accessing the service or facility (if available)
- Who to contact for assistance
- Any other relevant information
Reporting a service disruption
The timely reporting of a service disruption is an important part of an accessible campus. Please report a service disruption as soon as possible.
Where do I report a service disruption?
Notice of a service disruption should be posted in a conspicuous location for persons with disabilities who may be using the facility.
What information should I include in a notification of service disruption?
When notifying the public about a service disruption, include:
- The reason for the disruption
- Its anticipated duration
- A description of alternative facilities or services, if any are available.