COVID-19 update: the Equity and Inclusion Office is open for the winter term as of January 4, 2021. Our staff are available to provide consultation, support and education for faculty, staff and students through online/video or phone appointments. Click here to contact us.
Skip to McMaster Navigation Skip to Site Navigation Skip to main content
McMaster Logo McMaster logo

Closures & Service Disruptions

Service Disruption Notices

Current service disruption notices can be found at the following sites:

McMaster Libraries service disruptions

McMaster Health Sciences Library service disruptions

McMaster Facility Services alerts and shutdowns

What is a Service Disruption?

A service disruption is an interruption to a regular service or facility. Under the Accessibility for Ontarians with Disabilities Act (AODA) – Customer Service Regulation, McMaster University is required to notify students, employees, and the public when public services or facilities are temporarily unavailable. Examples of a service disruption may include the following:

  • Utility shutdown in a particular building for a specified period of time
  • Construction or maintenance work that restricts access to an entrance of a building or a particular floor or department
  • Breakdown of public elevators or lifts
  • Unexpected closure of an office that serves the public

A service disruption notice should include the following information:

  • Name of the disrupted service or facility
  • Expected duration of the disruption
  • Alternative means of accessing the service or facility (if available)
  • Who to contact for assistance
  • Any other relevant information

Reporting a service disruption

The timely reporting of a service disruption is an important part of an accessible campus.  Please report a service disruption as soon as possible.

Where do I report a service disruption?

Notice of a service disruption should be posted in a conspicuous location for persons with disabilities who may be using the facility.

What information should I include in a notification of service disruption?

When notifying the public about a service disruption, include:

  • The reason for the disruption
  • Its anticipated duration
  • A description of alternative facilities or services, if any are available.