Service Disruption Notices

Current service disruption notices can be found at the following sites:

McMaster Libraries service disruptions

McMaster Health Sciences Library service disruptions

McMaster Facility Services alerts and shutdowns

What is a Service Disruption?

A service disruption is an interruption to a regular service or facility. Under the Accessibility for Ontarians with Disabilities Act (AODA) – Customer Service Regulation, McMaster University is required to notify students, employees, and the public when public services or facilities are temporarily unavailable. Examples of a service disruption may include the following:

  • Utility shutdown in a particular building for a specified period of time
  • Construction or maintenance work that restricts access to an entrance of a building or a particular floor or department
  • Breakdown of public elevators or lifts
  • Unexpected closure of an office that serves the public

A service disruption notice should include the following information:

  • Name of the disrupted service or facility
  • Expected duration of the disruption
  • Alternative means of accessing the service or facility (if available)
  • Who to contact for assistance
  • Any other relevant information

Reporting a service disruption

The timely reporting of a service disruption is an important part of an accessible campus.  Please report a service disruption as soon as possible.

Where do I report a service disruption?

Notice of a service disruption should be posted in a conspicuous location for persons with disabilities who may be using the facility.

What information should I include in a notification of service disruption?

When notifying the public about a service disruption, include:

  • The reason for the disruption
  • Its anticipated duration
  • A description of alternative facilities or services, if any are available.
AODA Service Disruption


McMaster Accessibility Council Terms of Reference

All-Genders Washrooms Brochure

The guide below details what all-genders washrooms are, why they are essential to an equitable university environment, and where to find all of the current all-genders washrooms at McMaster

Accessible Social Media

Check out this excellent McMaster resource for creating accessible social media for Facebook, Twitter, YouTube, Instagram, and more!

How to Register for FLEX Forward Accessible Education Training

The training consists of three steps that you will need to complete: Registering in Mosaic; reading the FLEX Forward e-book; and completing the end quiz on Avenue to Learn.

Making Your Talk Accessible

This information paper describes some common inaccessible practices for giving presentations at conferences or in the classroom and how to address and remove common presentation barriers

Enhancing the Accessibility of Technology in the Classroom

This downloadable handout will provide you with basic steps, instructions and resources to enhancing the accessibility of technology commonly used in the classroom.

Service Disruption Template

Use this template to report a service disruption and to notify campus and community members that a service or facility is temporarily unavailable.

Accessibility Checklist

The Accessibility Checklist is designed to help event organizers plan accessible events. For further information, contact or 905-525-9140 ext. 24644

McMaster University Accessibility Plan 2012-2025

This plan outlines McMaster University's accessibility-related accomplishments and identifies additional steps required to ensure that McMaster University is a fully accessible campus by the year 2025.


Equity and Inclusion Office

The Equity and Inclusion Office (EIO) works with campus and community partners to ensure that McMaster University is a place where all students, staff and faculty are treated equitably and respectfully in all areas of campus life.


MSU Maccess is a community, peer support, and advocacy outlet for students with disabilities and disabled students. Members may identify with any of the following disability, chronic illness, mental illness, madness, mental health concerns, neurodivergence, and additional identities that are part of the larger disability rights movement.

Student Accessibility Services

Student Accessibility Services is committed to respecting, supporting, and celebrating the diversity of all people within the McMaster University community. Visit or contact SAS in the basement of the McMaster University Student Centre for more information on receiving support for accommodations.


Located within the Equity and Inclusion Office, AccessMAC works to advance accessibility on-campus.

Library Accessibility Services

Visit Library Accessibility Services on the second floor of Mills library for assistance with accessible formats for books, book retrieval, access to assistive technologies and more!

Paul R. MacPherson Institute

Contact the Paul R. MacPherson Institute for Leadership, Innovation and Excellence in Teaching and Learning for assistance with course design, re-design, delivery, assessment, as well as for instructional skill and accessibility workshops.