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Closures, Construction and Service Disruption

Service Disruption Notices

Current service disruption notices can be found at the following sites:

 

To report a service disruption, click here: Reporting a Service Disruption

What is a Service Disruption?

Service disruptions are an interruption to a regular service or facility. Under the Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Regulation, McMaster University is required to notify the students, employees, and the public when public services or facilities are temporarily unavailable. Examples of a service disruption may include the following:

  • Utility shutdowns in a particular building for a specified period of time 
  • Construction or maintenance work that restricts access to an entrance of a building or a particular floor or department
  • Breakdown of public elevators or lifts
  • Unexpected closure of offices that serve the public

 

The service disruption notice should include the following information:

  • Name of the affected service or facility
  • Expected duration of the disruption
  • Alternative means of accessing the service of facility (if available)
  • Who to contact for assistance
  • Any other relevant information 

 

A template for a service disruption notice can be downloaded here: Service Disruption Template (Word)